1. Your agreement with Dial Backup, LLC
These terms govern DialBackup at dialbackup.com, including contact backup, prepaid calling, and the call-in hotline. Dial Backup, LLC is the service operator. You accept these terms when you select the agreement checkbox. The Privacy Notice explains personal-data processing; acknowledging that notice is not consent to advertising or a waiver of privacy rights.
You must be at least 18 and legally able to enter this agreement. Accounts are personal; do not create an account for a child or let a child use your credentials. If we learn an account belongs to a minor, we may restrict service and investigate or remove the data as appropriate. Our age confirmation is a self-attestation, not government-ID verification.
2. Important calling limitations
DialBackup does not connect emergency calls, including 911, 112, or other short-code emergency services. Use your phone's regular emergency calling service. DialBackup is not a replacement for a normal telephone service or an emergency plan.
The service bridges calls through third-party networks and may fail during an outage, loss of internet or telephone access, provider restrictions, insufficient minutes, or other disruption. Keep another way to communicate. Supported calling destinations and availability are shown in the service; an international-format contact number does not mean that destination is supported.
3. Your account and contacts
Provide accurate account details, protect your password and hotline PIN, and tell us promptly about suspected unauthorized access. Do not share another person's credentials or impersonate anyone. We may require phone verification before connecting calls. A verified phone number is not proof of age.
Google sign-in requests profile and read-only Google Contacts permission. Sync is a separate action that stores selected contact fields in DialBackup; it does not change Google Contacts. Only sync or call contacts when you have a lawful reason to do so. Do not upload unnecessary sensitive information, use the address book for unsolicited outreach, or treat permission to sync as permission for marketing calls.
You retain your rights in your contact information. You authorize us to process it only to provide, protect, and administer the service as explained in the Privacy Notice. Disconnecting Google removes our stored Google tokens and synced Google contacts; reconnecting requires authorization again.
4. Prepaid minutes and checkout
Purchases are one-time prepaid purchases, not subscriptions or automatic renewals. The current package is 120 minutes for US $4.99; custom minutes are US $0.05 each. The quantity, currency, and total are shown before you approve payment in PayPal. PayPal handles payment credentials; we keep payment identifiers and purchase records. PayPal's own terms apply to its payment services.
Connected calling time is rounded up to the next whole minute for each call; a connected 61-second call uses two minutes. Unconnected calls use no minutes. The minutes count is your service entitlement. Any displayed amount loaded is historical payments, not a cash wallet or a calculation of a refund due. Minutes have no cash value except any refund or other rights required by law or offered below. We do not currently impose an automatic expiry on purchased minutes.
Prices for a new purchase may change prospectively; we do not retroactively increase an approved checkout total. We do not add undisclosed charges after approval. Any applicable taxes or mandatory charges must be disclosed in the total before purchase.
5. Refunds, cancellation, and consumer rights
Contact info@dialbackup.com with a payment or service problem, including duplicate charges, missing minutes, unauthorized payments, or service not supplied. We will investigate and provide any correction, replacement service, or refund required by applicable law. Include a receipt or order ID, never your card details or PayPal password. You may also use PayPal's applicable dispute process.
Used service is not ordinarily refundable merely because you change your mind, except where law provides otherwise. Ask us about unused minutes or cancellation before closing your account; account deletion does not waive a statutory refund claim. Save your receipts. If we permanently discontinue paid service, we will address unused purchased minutes in accordance with applicable law rather than rely on a blanket forfeiture.
Where an applicable consumer law provides a cancellation or withdrawal period, that right remains available. Requesting immediate availability of minutes does not by itself waive that right. Where the law permits, service actually used following your express request may be charged proportionately. Nothing here removes mandatory quality, conformity, refund, withdrawal, or other consumer remedies.
6. Responsible use and communications
Do not use DialBackup for fraud, threats, harassment, impersonation, unlawful surveillance, spam, autodialed or prerecorded campaigns, unlawful marketing, or attempts to bypass security or spending limits. Follow calling, consent, do-not-call, and recording laws that apply to you and the people you contact. Our acceptance of a phone number or call request does not establish that the call is lawful.
The application does not enable recording of call conversations. Keypad input and limited speech recognition may be processed by the telephone provider to operate hotline menus. Do not speak payment details or other unnecessary sensitive information into prompts. If you independently record a conversation using another tool, obtain any consent required by law; these terms grant no recording permission.
7. Suspension, closing an account, and changes
We may restrict service where reasonably necessary for security, suspected unlawful use, provider requirements, nonpayment, or enforcement of these terms. Where practical and lawful, we will explain the restriction and give you a way to contact us or correct the issue. You may stop using the service and delete your account in Settings. Statutory privacy and refund rights remain available even if you do not accept new terms.
Material changes will be identified with a new version and presented for acceptance before new calling, sync, or checkout activity. New terms do not retroactively change completed transactions. We may change or discontinue features, subject to our obligations for already purchased service.
8. Warranties, liability, and legal rights
We cannot promise uninterrupted availability, compatibility with every network, or a particular call outcome. To the extent permitted by law, service is provided as available and implied warranties that may lawfully be excluded are excluded. This does not replace any express description or mandatory consumer guarantee.
To the extent permitted by law, neither party is responsible for indirect or consequential losses that were not reasonably foreseeable when this agreement was made. For ordinary service-related claims, our aggregate contractual liability is limited to the greater of US $100 or the amount you paid us during the preceding 12 months, only where such a limitation is lawful and fair. These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury where liability cannot be excluded, or any liability or remedy that applicable law does not allow us to limit.
Mandatory law and your rights to contact a regulator or bring a claim in a competent court remain in place. These terms do not require arbitration or waive class-action rights. Contact Dial Backup, LLC at the address above or info@dialbackup.com to discuss a dispute.
